General Inquiries
How do I contact support?
For general questions and support with Lexopedia AI, you have several options:
In-app Messenger: Use the messenger available at the bottom right corner of the Lexopedia AI interface for immediate assistance
Email: Contact support@deepbrainz.com with your questions
Discord Community: Join our active Discord community for peer support and direct interaction with our team
Our support team is ready to assist with any queries related to features, subscription plans, account management, or general usage of Lexopedia AI's agentic-reasoning-first capabilities.
Technical Support
How do I report technical issues?
If you encounter technical issues or find bugs while using Lexopedia AI, please report them through one of these channels:
In-app Messenger: Click the messenger icon at the bottom right corner of the app/site
Email: Send a detailed report to support@deepbrainz.com
When reporting issues, please include:
A clear description of the problem
Steps to reproduce the issue
The research mode you were using (Autopilot, Deep Thinker, Deep Research)
Screenshots or recordings if available
Your device and browser information
Our technical team prioritizes issues based on severity and impact on user experience, with critical issues addressed immediately.
How do I report security concerns?
For security-related issues or concerns:
Use the In-app messenger with the subject "Security Issue"
Email security@deepbrainz.com with detailed information
For critical security vulnerabilities, mark your message as "URGENT"
Lexopedia AI takes security concerns very seriously, and all reports are handled with strict confidentiality.
Community Engagement
How do I join the Lexopedia AI community?
Join our growing community of researchers, innovators, and AI enthusiasts:
Discord Community: Our primary community platform where you can connect with other users, share experiences, discuss features, and get support from both peers and the Lexopedia AI team
Upcoming Events: Participate in webinars, workshops, and meetups focused on leveraging Lexopedia AI for research and innovation (coming soon)
Beta Testing Programs: Sign up through the Settings page to participate in beta testing new features and provide early feedback (coming soon)
The Lexopedia AI community is particularly active in discussing specialized research approaches, sharing tips for optimizing the Triple Ops Mode, and exploring new use cases across India's innovation ecosystem.
Feedback
How do I provide feedback?
Your feedback is invaluable in shaping the future of Lexopedia AI. Here's how you can share your thoughts:
For Research Responses:
Click the Thumb Down/Up icon at the bottom right of any response
Fill in the pop-up feedback form with specific details about what worked or didn't work
Optionally include suggestions for improvement
For Pages and Features:
Click "Report Page" or "Feedback" at the top right corner of any page
Use the feedback form to share your experience and suggestions
Rate specific aspects of the feature to help us prioritize improvements
For General Feedback:
Use the "Give Us Feedback" button in the Home/Settings page
Share your overall experience and suggestions for new features or enhancements
Provide details about your use case to help us understand your needs better
For Subscription and Pricing Feedback:
Email feedback@deepbrainz.com with the subject "Subscription Feedback"
Share your thoughts on pricing, plan features, and value proposition
All feedback is reviewed by our product team and used to guide our development roadmap.
Pro, Enterprise, and Academic Support
How do I get support for Pro+ or Enterprise Pro+ / Academia Pro+ plans?
Pro+, Enterprise and Academic users receive priority support through dedicated channels:
Dedicated Support: Pro+, Enterprise Pro+, and Academia Pro+ subscribers can use the dedicated Intercom channel for direct assistance
Priority Email Support: Use proplus@deepbrainz.com (Pro+), enterprise@deepbrainz.com (Enterprise) or academia@deepbrainz.com (Academia) for priority support (Coming Soon)
Pro+, Enterprise and Academia support will be available during extended business hours to accommodate different time zones across India.
Additional Resources
Where can I find more help and resources?
Beyond direct support, Lexopedia AI offers several resources to help you maximize your experience:
Lexopedia Help Center: Access comprehensive guides, tutorials, and FAQs at https://help.lexopedia.in
Video Tutorials: Watch step-by-step guides on our YouTube channel (coming soon)
Blog: Read in-depth articles about features, use cases, and best practices on the Lexopedia AI blog (coming soon)
Knowledge Base: Access detailed technical documentation for advanced users (coming soon)
Weekly Office Hours: Join our weekly virtual office hours to get your questions answered live (schedule available in the Discord community) (coming soon)
Quick Contact Reference
General Support: support@deepbrainz.com
Technical Issues: Report through In-app messenger or support@deepbrainz.com
Security Concerns: security@deepbrainz.com (coming soon)
Pro+ Support: proplus@deepbrainz.com (coming soon)
Enterprise Support: enterprise@deepbrainz.com (coming soon)
Academic Support: academia@deepbrainz.com (coming soon)
Feedback: feedback@deepbrainz.com or through In-app feedback forms
Business Inquiries: business@deepbrainz.com (coming soon)
Media Inquiries: media@deepbrainz.com (coming soon)
Official Presence
Websites: https://deepbrainz.com and https://www.lexopedia.in
Discord Community: Join Link
LinkedIn: Lexopedia AI by DeepBrainz AI
Twitter/X: @LexopediaAI by @DeepBrainz AI
We value your input and are committed to providing exceptional support for all Lexopedia AI users. Your questions and feedback drive our continuous improvement as we build India's first sovereign, agentic-reasoning-first expert research engine.